Microsoft Dynamics CRM

About Microsoft Dynamics CRM

Delivering Amazing Customer ExperiencesSimplify your financials and better manage your inventory

Mak Tree - Microsoft Dynamics CRM, India Certified Partner

Here at The CRM Business, we pride ourselves in the quality of our work and the attention which we pay to detail. Our dedicated team of Microsoft certified Dynamics CRM consultants share a wealth of experience, enabling us to provide market-leading Dynamics CRM software solutions and support to our ever-expanding customer base.

Meeting us is the best way to learn more about us - but in the meantime, here are some of our beliefs

  • We are passionate about providing business benefit through the effective utilisation of technology
  • Projects should be focussed on short-term deliverables that sit within longer-term strategies
  • Our consulting work is always focussed on a deliverable solution not on a consultancy paper

Why choose Mak Tree as your Microsoft Dynamics CRM partner?

We can help you to:

Increase Sales

Advanced sales lead and pipeline management to help you focus on the right opportunities

Transform Marketing

Unlock undiscovered potential within your customer base, drive campaign ROI and improve productivity

Deliver Exceptional Customer Service

Respond to cases faster and ensure that your entire team have instant access to the information they need

Sales Force Automation

Microsoft CRM optimizes sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. It has a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.

  • Improve sales planning and management
  • Set up territories and teams for optimal organisational efficiency
  • Create price lists, discounts and unit groups to streamline offer management
  • Post sales best practices and tips in the Resource Centre
  • Use strong role-based and group-based permissions for easy information distribution

Customer Service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

  • Manage accounts with insight and collaboration
  • Boost agent productivity with a familiar user interface that is natural and personal
  • Create business connections across CRM activities and entities
  • Build teams with users from multiple business units to own records and assigned roles
  • Audit changes to business data with automatic notification
  • Enable role-based access and permissions to accounts and data


Microsoft CRM marketing solution is flexible, easy to use and engineered to your business requirements. It transforms every touch point into a marketing opportunity to harness the undiscovered potential within the customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, organisations can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

Manage your data effectivel

  • Effortlessly import data from other sources into Microsoft Dynamics CRM
  • Use predefined data-mapping rules or create new ones on the fly
  • Confirm data import status with automatic e-mail notification
  • Intelligently cleanse your data to eliminate duplications and decrease your cost per engagement (CPE)