Our IT services provide support for the hospitality & Leisure industry to address complex issues that need swift and proactive measures in operations, customer relationship management and back office processes. Data Template is supporting Hospitality and Leisure clients remodel their technology platform to deliver unique customer experiences by integrating the best of social media, mobility, touch experience which makes it the quality of service enriching and rewarding.
Today, companies are constantly vying with each other to woo consumers with a reach like never before — on their preferred websites, in their social media pages, on their mobiles, and in their living rooms. Which makes it all the more imperative that the quality of service is enriching and fulfilling.
The Complete Hospitality & Leisure Software Solution from MAK TREE
Hotels can be multi-function businesses, spanning bedrooms, food & beverage, conference & banqueting and leisure activities such as spa or golf.
The MAK TREE approach is to provide a best of breed hotel software solution for all key areas of the hotel operation. Our hotel customers range from small independent hotels with simple Front of House and Point of Sale software needs, to resort-level properties that require enterprise Point of Sale software, Conference software as well as Golf Club systems and Spa Management software.
Here is a summary of what MAK TREE is able to offer hotels.
- Hotel Management Software
- Food & Beverage Management Software
- Leisure Management Software
The Benefits of Integrated Hotel Software
Being in the hospitality industry can be difficult enough in consideration of customer service, competition and maintenance. However, one of the largest challenges hoteliers face today is a lack of technology integration. Current software conditions do not communicate well with one another, giving the challenge the common reputation of being ‘islands of automation.’ This increases the amount of busy work for hotel management, which wastes resources and keeps hotel transactions running slow in a fast-paced industry. The way to go for hoteliers may thus be to invest in integrated hotel software.
The benefits of integrating a hospitality software program are countless. First and foremost, an integrated system eliminates the need to re-enter the same data across different systems. This saves time, but it also saves revenue, as the need to pay for that duty is eliminated. The property management system (PMS) serves countless purposes, as it handles all the information ranging from clients’ personal information to phone service usage. This translates into client information being more securely stored and more easily accessible, real-time. This also ensures the client is billed for all services as they are received, such as telephone charges, since they are posted to the PMS. Thus, all revenue is captured. With this, integrated systems are linked to the Global Distribution System (GDS), again, maximising profit potential. System integration can also provide tools for strategic pricing, by providing information about competitors.
There are a few options when considering an integrated system, although successful models are a fairly new commodity. MAK TREE is one of the companies in hospitality technology, and their hotel software, room Master – PMS handles reservations, sales ledgers, points of sale, offers commission-free internet booking, enables management to analyse competitor rates and also offers sales and marketing functionality.
Companies on the fence about investing in an integrated hospitality software should be put at ease that a great-quality-software will make transitioning seamless. In any integrated system, the key is to look for a software that takes away the busy work and helps management focus on what’s important: servicing the customer.
Hotel ERP Features:
- Front Office Management
- Point of Sale
- Accounts Receivable
- Sales and Marketing
- Banquets and Conferences
- Telephone Management
- Engineering and Material Management
- Food and Beverage Costing
- Financial Management
- HR and Payroll
- Maintenance Management
- Quality Management
- SMS alert and many more
Customer Relationship Management
Our CRM solution for the Hotel & Leisure industry is a fully integrated customer loyalty and marketing solution that can interact with any front office and property management solution. The CRM solution has an additional Event Management module that assists with running all corporate events from sales through to task management and finally budget analysis. It also has the ability to:
- Manage your entire loyalty program with integrated web self service and inquiry handling for better customer service
- Deliver marketing communications by email, fax or SMS with tracking of click throughs and integration to landing zones and web sites
- Build and focus on guest satisfaction and retention through loyalty schemes that directly profile each guest including preferences, demographics and interests
- As the solution is entirely web based, access is available anywhere at anytime on virtually any device – a must have for remote units
- Ensure consistent delivery of high-quality service through an integrated call centre across all units and a central database for all communications
- Increase retention rates and automatically contact non-visitors or regulars that break pattern